Houston Lighting & Power P.O. Box 1700 Houston, Texas 77001

Ms. Linda Bliden
35 West 35th Street 5th Floor
New York, NY 10001

Dear Linda:

Your presentation of the CICS Design course was very well received here.

The comments included:

"Course appeared to meet CIS (Customer Information System) area of concern."

"Instructor very good. Explains things well. Not afraid to get technical to make you understand. Very good knowledge of subjects and gave good recommendations for design while explaining the tradeoffs involved. Excellent!"

"Overall is very good --- not enough time to cover all the materials in department."

Thank you for a job well done.


(Signature on file)